CANCELLATION AND REFUND POLICY
HOW DO I CANCEL ORDER
- All the orders placed if cancelled should be done within 24 hours of placing order.
- If cancellation is done post shipment of order then it would be considered Replacement only if the product has manufacturing defect.
- No cancellation once the order has been processed.
- Refund of the cancelled product would be made in the same form of the payment within 7-10 working days.
- Custom made/ Made to order Rugs are non Refundable.
- All returns should be sent back to us in the original form, with original packaging within 7 days. Please dont forget to return products without original labels.
- Return courier charges would be borne by the customer. We understand sometimes the color of the rug does not match with your interiors, so return is inevitable but considering this a heavy product we request you to bear the return courier charges so that we can serve you better next time.
- Custom made rugs are non returnable.
- As we mentioned earlier these rugs are weighted products, it costs us some amount to reship to our warehouse and there are other miscellaneous charges to restock this product, so we will charge 10% of the original cost of the product to restock.
- We pay utmost importance to the quality of the product, so there are different quality checks at different levels.